Privacy Policy

Overview

Fizshiftlogistics ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website fizshiftlogistics.com, use our logistics services, or communicate with our team.

By using our website or services, you agree to the practices described in this policy. If you do not agree with these terms, please discontinue use of our services.

Information We Collect

We collect information to provide and improve our logistics services. The types of information we may collect include:

Information You Provide Directly

• Contact Information: name, email address, phone number, company name, and mailing address
• Shipment Details: origin and destination addresses, package dimensions, weight, declared value, and cargo description
• Account Information: username, password, and billing preferences (for registered users)
• Payment Information: billing address and payment method details (processed securely via PCI-compliant payment processors; we do not store raw card data)
• Communications: emails, chat messages, support tickets, and any other correspondence you send us

Information Collected Automatically

• Log Data: IP address, browser type and version, pages visited, referring URLs, and timestamps
• Device Information: device type, operating system, and unique device identifiers
• Usage Data: actions taken on our website including form submissions and quote requests
• Location Data: approximate geographic location inferred from IP address

Information from Third Parties

• Carrier and freight partner data related to tracking and delivery confirmation
• Customs and government agency data required for legal compliance
• Credit and payment verification services for business account approval

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: processing shipment bookings, arranging freight, providing tracking updates, and completing deliveries
• Customer Support: responding to inquiries, resolving disputes, and managing claims
• Billing & Payments: invoicing, processing payments, and managing accounts receivable
• Legal Compliance: fulfilling customs documentation requirements, export/import regulations, and applicable laws
• Communications: sending transactional emails (booking confirmations, tracking notifications) and, where you have opted in, marketing newsletters
• Service Improvement: analyzing usage patterns to enhance our website and service offerings
• Fraud Prevention: detecting, investigating, and preventing fraudulent or unauthorized activity
• Legal Obligations: complying with applicable laws, responding to lawful government requests, and enforcing our Terms & Conditions

Sharing of Information

We do not sell or rent your personal information. We may share your information in the following limited circumstances:

Service Providers & Partners

We work with trusted third-party providers who process data on our behalf under confidentiality agreements, including:

• Freight carriers and shipping partners (to execute your shipments)
• Customs brokers and freight forwarders
• Payment processors and financial institutions
• IT infrastructure, hosting, and analytics providers
• Customer support software platforms

Legal and Regulatory Disclosure

We may disclose your information when required by law, such as to comply with a subpoena, court order, legal process, or government regulation, or to protect the rights, property, or safety of Fizshiftlogistics, our customers, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.

With Your Consent

We may share your information for any other purpose with your explicit prior consent.

Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted through our website
• Secure, access-controlled servers and databases
• Regular security assessments and vulnerability testing
• Employee training on data privacy and security practices
• PCI-DSS compliant payment processing (we do not store raw credit card numbers)

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage.

Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly (e.g., session management, security). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics). Data is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences (e.g., language, region).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. Only placed with your consent.

Managing Cookies

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. You may also opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary by data type:

• Customer and shipment records: 7 years (for tax, customs, and auditing compliance)
• Account information: Duration of the account relationship plus 2 years after closure
• Website analytics data: Up to 26 months
• Marketing consent records: Until consent is withdrawn
• Support communications: 3 years from resolution

When data is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention obligations
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent (e.g., marketing emails)

To exercise any of the above rights, please contact us using the details in the Contact Us section. We will respond within 30 days. We may need to verify your identity before processing some requests.

International Data Transfers

Fizshiftlogistics operates globally, and your information may be transferred to and processed in countries outside of your home country, including the United States. These countries may have different data protection laws than your jurisdiction.

Where we transfer personal data internationally, we apply appropriate safeguards including standard contractual clauses (SCCs) approved by relevant data protection authorities, and we ensure that all third parties to whom we transfer data provide equivalent levels of protection.

Children's Privacy

Our services are designed for businesses and individuals 18 years of age and older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 (or the applicable age of digital consent in your jurisdiction).

If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete such data.

Third-Party Links

Our website may contain links to third-party websites, carrier portals, or partner platforms. These sites operate independently and have their own privacy policies. Fizshiftlogistics is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policy of any third-party site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage for a reasonable period
• Send an email notification to registered customers if the changes are significant

Your continued use of our website or services after the effective date of any updates constitutes acceptance of the revised policy. We encourage you to review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to working with you to resolve any privacy concerns. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.