Frequently Asked Questions

Fizshiftlogistics is a customer-focused logistics and freight management company specializing in domestic and international shipping, e-commerce fulfillment, and supply chain consultancy. We work with businesses of all sizes — from startups to established enterprises — to deliver reliable, cost-effective shipping solutions tailored to their specific needs.

We serve a wide range of industries including:

• Manufacturing and industrial goods
• E-commerce and online retail
• Wholesale and bulk distribution
• Small and medium-sized businesses (SMBs)
• Healthcare and pharmaceuticals
• Food and perishables (temperature-controlled)

Our solutions are fully customizable to meet the regulations and operational demands of each industry.

Yes. Fizshiftlogistics provides end-to-end services for domestic (US to US), export from the US, import to the US, and global cross-border shipping. Our global network of carrier partnerships ensures competitive rates and reliable transit times no matter the destination.

Getting started is simple. You can either fill out our online Get a Shipping Quote form or contact us directly by phone or email. One of our logistics specialists will reach out to discuss your requirements and build a customized shipping plan for you — usually within 24 hours.

We offer a comprehensive range of shipping methods including:

• Air Freight — Express and economy air cargo for time-sensitive shipments
• Ocean Freight — Full Container Load (FCL) and Less-than-Container Load (LCL)
• Ground Freight — Full Truckload (FTL) and Less-than-Truckload (LTL)
• Express Courier — Door-to-door small parcel delivery
• E-commerce Fulfillment — Pick, pack, and ship for online stores

Delivery times depend on the shipping method and destination:

• Domestic Ground: 1–5 business days
• Express Air (domestic): 1–2 business days
• International Air Freight: 3–7 business days
• International Ocean Freight: 15–45 business days depending on origin/destination

Exact transit times will be confirmed in your shipping quote. Delays due to customs clearance, weather, or carrier issues may occasionally extend these estimates.

Yes, we offer expedited and next-day delivery options for eligible domestic shipments. Same-day delivery availability depends on the origin, destination, and the time the order is placed. Contact us directly to check availability for your specific route and timeline.

The following items are generally restricted or prohibited:

• Hazardous materials (flammables, explosives, corrosives) unless declared and packaged per regulations
• Illegal drugs and controlled substances
• Firearms and ammunition (require special licenses and documentation)
• Perishables without proper temperature-controlled packaging
• Currency, precious metals, and negotiable instruments
• Live animals (require specialized carriers)

Please contact us before shipping any item you are unsure about. We will advise on regulations and compliance requirements.

In the unlikely event that your shipment is lost or arrives damaged, please contact us immediately at info@fizshiftlogistics.com or call +1 (234) 567-890. We will initiate a claim with the carrier on your behalf. We strongly recommend adding cargo insurance to all shipments — our team can help you select the right coverage before dispatch.

Once your shipment is dispatched, you will receive a tracking number via email. You can use this tracking number on the carrier's website or contact our support team for a real-time status update. For large account clients, we also provide access to a dedicated shipment dashboard with live tracking.

Yes. You will receive automated email notifications at key milestones including:

• Shipment confirmed and booked
• Pickup completed
• In transit / departed origin
• Arrived at destination country (for international)
• Out for delivery
• Delivered

SMS notifications are also available upon request.

Tracking events may sometimes be delayed due to transit gaps, international border crossings, or carrier system updates. If your tracking has not updated for more than 48 hours (domestic) or 5 days (international), please contact our team and we will investigate with the carrier immediately.

Shipping costs are calculated based on several factors:

• Dimensional (DIM) weight vs. actual weight — carriers charge whichever is greater
• Origin and destination
• Shipping method (air, ocean, ground)
• Declared value and insurance requirements
• Fuel surcharges and carrier accessorial fees
• Customs duties and taxes (for international shipments)

Use our online quote form for an instant estimate, or contact us for complex shipments.

We believe in full pricing transparency. All fees — including fuel surcharges, residential delivery surcharges, and any accessorial charges — are disclosed in your quote before you confirm the shipment. There are no surprise charges. If any additional cost arises during transit (e.g., customs duties assessed by the destination country), we will notify you immediately with options for resolution.

Yes. We offer volume-based discounts and negotiated contract rates for businesses that ship frequently. The more you ship, the better the rates. Contact our sales team to discuss a tailored pricing plan for your business.

We accept the following payment methods:

• Bank wire transfer / ACH
• Major credit and debit cards (Visa, MasterCard, Amex)
• Business checks (for established account holders)
• Net payment terms (Net 15 / Net 30) available upon credit approval

Yes. Fizshiftlogistics provides full customs brokerage and clearance services for both imports and exports. Our team manages all documentation, tariff classification, duties, and taxes on your behalf, ensuring smooth clearance and avoiding costly delays.

Required documents vary by country and cargo type, but typically include:

• Commercial Invoice
• Packing List
• Bill of Lading (ocean) or Air Waybill (air)
• Certificate of Origin (when required by the destination country)
• Import/Export licenses (for regulated goods)
• Shipper's Letter of Instruction (SLI)

Our team will prepare and review all required documentation to ensure compliance.

Customs duties and import taxes are typically the responsibility of the consignee (receiver) unless a Delivered Duty Paid (DDP) arrangement has been agreed upon. Under DDP terms, the sender covers all duties and taxes. We will clearly outline responsibility in your shipping agreement so there are no surprises.

Absolutely. Our logistics consultancy team provides guidance on trade compliance including export control classifications (EAR/ITAR), denied party screening, sanctions compliance, and import regulations for specific countries. We help ensure your shipments meet all legal requirements, reducing the risk of fines, seizures, or delays.